Following free consultation, you will be advised if an assessment is appropriate. If indicated, a screening assessment will be conducted. This typically lasts up to 1 hour and includes a verbal advice. This may include observation and discussion alongside formal and informal assessments. A screening assessment is charged at a standard fee. In certain circumstances (e.g. complex cases) detailed assessments may last longer, or further assessment sessions may be recommended (e.g. a school / nursery visit, observation within a different environment). Standard charges apply.

Parent participation in therapy is important to Epitome. As and when required, parents will be notified prior to observe sessions with the therapist. Please refrain from using mobiles phones when a session is in progress. We promote a home like setup when it comes to administering therapy, be it online or in-person therapy. We need commitment from parents who believe they are the true change makers in the life of their children. You must be prepared to jointly work with us.

To keep the appointment time reserved for you and your child, you must maintain good attendance record. This is important for our therapy techniques to be effective, maintain continuity as well as help your child and the therapist to build a great bond. We ask that you to maintain your scheduled appointments.

Please strive to arrive on time for your child’s appointment. Epitome centre cannot impose on the next patient’s appointment, secondary to a late arrival to a scheduled treatment session. Unfortunately, clients who arrive late may not be seen for a full session or may be asked to reschedule the session.

Few therapy techniques implemented by Epitome center comes under its Intellectual Property Rights. You are requested not to share our techniques and practices with other therapy centers. If there is a genuine need to share information, we encourage other therapy centers to contact us directly for guidelines.

Therapy sessions will be tailored to the child’s needs as determined by the results of assessments. These will be subject to change as appropriate, depending on progress or any other issues arising from intervention. Sessions last for 45 minutes. Appropriate therapy materials e.g. worksheets will be provided by the therapist. The therapist may also recommend tools and resources that the family will need to purchase to support achievement of therapy goals. Please complete all allocated therapy assignments/home work on time for maintaining a good rate of progress.

We accept payment via cash/ QR code/online payment gateway. Payment is due on the date of first service availed every month. Please ensure you make payments latest by 5th of every month. Pre-Payment of fees is mandatory.

We strive to render the highest quality services. In an attempt to be consistent with this, we have an Appointment Cancellation Policy that allows us to schedule appointments for all patients. When an appointment is scheduled, that time has been set aside for you and when it is missed, that time cannot be used to treat another patient. If you cannot attend your scheduled appointment, we require a minimum of 24 hours’ notice.